| Q: |
Can
I use Call Through from a mobile or a pay phone? |
| A: |
Yes.
Mobile phone providers or pay phones may vary in their charges to
our 08 or 09 numbers so please check with your
provider first to check their charge. If you are dialling from
a mobile, please don't press the send button twice - so dial the
Call Through number, press send once, then dial the international
number you want to call but don't press send again. |
| Q: |
How
do I pay for my call? |
| A: |
You
will be billed for your call to our 08 or 09 numbers on your phone bill from your telephone supplier as
normal. The onward call to the international number you
dialled is not an additional charge; you just pay for the
call to our number and that's it. |
| Q: |
When
does the call charge start? |
| A: |
It
starts from the moment your call to Call Through is answered (when
you hear the prompt asking you to dial the number you want to call)
so if the person you're calling isn't in, don't let the phone ring
endlessly as your phone provider will charge you for your call to
our service. |
| Q: |
Will
the international number I called show on my phone bill? |
| A: |
No.
Only the call to the Call Through number you dialled will be shown
and charged for by your phone provider. |
| Q: |
Do
I need any special equipment or anything? |
| A: |
No.
All you need is a phone that sends tone signals (most telephones do
this automatically). If you're unsure whether your phone is
set to tone, press a number on the keypad. If you hear a beep then your
phone is on tone, if you hear a click then it's on pulse and you will need
to set it to tone (there's usually a switch on the bottom/ side of
the phone or you may have to press # - check in the instruction
manual for your phone). |
| Q: |
Do
you have any extra charges at all? |
| A: |
No. |
